Repeat Customer?

"Hi is this the place that sells that hot tub crap?"

I get calls on my cel phone all the time. This one I had to write about.  I asked the caller to repeat themselves and yup sure enough, I heard it right the first time.

"Well maam, if you mean Spa Solution, then yes I do sell the product" The lady on the other end was clearly agitated by something so I was on high alert. An angry customer? Who knows, but I have an idea I would find out real quick.

"Yeah, the slimy crap you put in your hot tub so you never have to check it", she exclaimed.

Every part of me screamed out to educate her on the how the product works and how it's actually untrue that you "never have to check it", and that you need to rotate your filters, and that you need to purge it if you're a first time user etc etc. I had a feeling I would not get past the first few words of that, so I simply responded,

"Yeah I got that stuff"

Hey that felt kinda fun, I'm used to a lot longer sales pitch so maybe this was going to be a quick sale

"Well I need some and can you deliver" she asked, I replied, "certainly, I will have a bottle out to you tomorrow"

The following day I stopped by, rang the door bell, and out came a young lady no taller than a garden gnome, with a visa card in her hand.  She had the cheque written out, shoved it in my hand and with hardly a thanks closed the door after grabbing her bottle.  To date my quickest transaction. 

I hope she put it in her hot tub and not on her pancakes.......